Team Leader-Exigent Group Limited

Purpose of the Role

To provide a first-class service to our clients at all times by managing workflow, team and communication to our clients.

Requirements

CORE RESPONSIBILITIES

Client

100% client retention
Maintain a consistently high level of client satisfaction
Workflow management, assessment and allocation
Workflow

Professional communication to the highest level to all our clients
Efficient resource management to support workflow and client needs
Co-ordinate the even distribution of work for all team members according to skill, availability, deadline and output required
Team Key Performance Indicators

>98% deadline achievement
>98% quality achievement
>85% chargeable/accounted time
>80% productivity (team KPI)
80% of time accounted for (WTM and AM)

Job id : , #70645, 6 views,

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