Reservations Consultant

Totalstay is looking for a passionate hospitality professional to join our dynamic team. Based in the heart of town, Totalstay is making waves within the hospitality industry and reinventing short-term rentals, with its innovative and hotel-grade approach.

Purpose

To assist with all bookings and reservations

Responsibilities include but are not limited to:

Handles inbound reservations and making regular bookings
Ensures that profiles of arriving guests are updated on system.
Deals with agent or guest complaints relating to bookings and informs the Reservations/Revenue Manager.
Assist with managing the marketing descriptions of properties for corporate interaction and ensure they are updated with correct information.
Build relationships with trusted corporate/leisure partners and agents
Manage channel managers and property management systems as required and allocated by Reservations/Revenue Manager

Communication

Ensures that confirmations of bookings are completed and sent out promptly.
Responds to initial enquiries and requests within an 8 hour working day.
Liaises with departments and provides an update on arrivals, groups, special requests and functions etc.
Maintains good communication channels with other departments.
Handle any guest complaints where necessary or refer to the Reservations/Revenue Manager.
Financial

Ensures pro-forma invoices are sent out in time to guests.
Follows up with guests on payment of invoices.
Assists with the maintenance and control of payment and commission procedures for all reservations.
Manages waiting lists and turn-a-ways and provisional reservations in order to optimize occupancy and revenue
Requirements

Knowledge

Grade 12
Travel and Tourism Certificate (Advantageous)
1 - 3 years Reservations experience
Own transport (Advantageous)
Skills

Commitment
Problem-solving
Teamwork
Communication
Ability to multi task
Very organised
Excellent communicator
Values

Consistency
Teamwork
Accountability
Service excellence
Positivity
If you meet the above requirements and would like to join a fun and ever growing team please apply.

Kindly take note that if we do not respond to you in the next month, you may regard your application as unsuccessful.

Job Type: Full-time

Salary: R10,000.00 to R15,000.00 /month

Job Type: Full-time

Salary: R10,000.00 to R15,000.00 /month

Experience:

Reservations: 1 year (Preferred)


Apply Here http://bit.ly/2woI6hF

Job id : , #70778, 35 views,

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