RESERVATIONS AGENT 5* LEADING HOTEL
🗏Job Type | Full Time |
THE BOARDROOM-REFRESHING RECRUITMENT seeks a skilled & experienced RESERVATIONS AGENT for our client, a 5* luxury hotel. If you meet the criteria below, then I would like to hear from you!
Minimum Experience or Qualification:
Grade 12 certificate; Diploma in Hotel Management would be advantageous
Must have at least 1 years hotel in a reservations position or 2 years experience in a reception position at a 4 or 5 star Hotel.
Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
Experience at operator level of Property Management System – exposure to Opera advantageous
Outstanding Telephone Manner
Solid English verbal and written communication skills
Able to work occasional weekends and holidays
Key Performance Objectives:
To ensure that guests receive an exceptional guest experience that goes beyond their expectations within the guidelines of the Hotel standards
To ensure harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers .
To ensure that reservations are made and updated accurately, efficiently and comprehensively in accordance with the Hotel standards.
To ensure that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
Apply Here http://bit.ly/2DaDwHi
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