Inbound Call Centre Agent-Virgin Active South Africa

Introduction
The purpose of this role is to ensure all inbound telephonic member queries are dealt with by the Inbound Call Centre Agent with the standards and requirements set out by Virgin Active South Africa. This job description is not limited to the main role and you may be required to assist within the broader Contact Centre.
Description
Answer incoming calls within the prescribed time frame
Answer inquiries and questions
Action members requests
Manage and resolve member queries professionally and efficiently
Update members details
Promote the reputation of both the company and the relevant member
Profile
Matric - Essential or NQF level 4
Minimum 12 months experience as a call centre agent
Quality focus
Customer commitment

Decision making ability
Problem solving ability
Sound knowledge of negotiation process


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Job id : , #68745, 409 views,

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