Dialler Administrator

🗏Job Type

Full Time

Our client, based in Cape Town CBD, is keen to employ hands on self - starters with experience in Administering Dialler systems, looking to join a dynamic and fast paced credit operations team and have excellent experience WORKING ON PRESENCE SOFTWARE. The ideal candidate will have experience in working for companies such as Foschini, WNS, Woolworths or other large call centres.



EMPLOYMENT TYPE:


Permanent Role


SALARY:


Negotiable (must have experience on Presence!)

START DATE:


Notice Dependent



DUTIES:



Administer day to day operations of the dialler


Constantly and passionately pursue initiatives, processes and solutions which will further optimize the collections inbound and outbound campaigns


Monitor the performance of outbound collections strategies deployed


Execute challenger strategies with associated processes and procedures


Administer the dialler system to enable execution of the credit risk driven strategies


Develop and implement information dashboards to support the monitoring of operational performance of the outbound collection campaigns


Manage workflow for collections outbound campaigns


Ensure close alignment with credit risk regarding operational execution on campaigns


Real – time administration and analysis of dialler campaigns


Manage first line fault reporting and engagement with ISD on system issues


Administer user access and skill assignment


Identify trends in agent behaviour and provide feedback to stakeholders


Continuously update knowledge documents with any changes or updates in dialler administration


At campaign level, provide daily analysis outbound collections performance and KPI Reports


Act as backup to the Dialler Operations Specialist after hours and over weekends (shift work will be required)




APPLICANTS MUST HAVE:



EXPERIENCE WORKING ON PRESENCE


A National Senior Certificate


Relevant tertiary qualification (advantageous)


3 years working experience within a collections environment


1 - 2 years proven experience in administering dialler systems for inbound and outbound campaigns


Proven experience in driving performance through enhancements to dialler processes and strategies


Computer literacy skills


Apply Here http://bit.ly/2I6qmKM

Job id : , #74213, 77 views,

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