Customer Service Representative-Affirmative Portfolios

🗏Job Type

Full Time

CUSTOMER SERVICES REPRESENTATIVE.

The following Key Performance Areas are expected of the candidate:
The suitable candidate must meet the following criteria/ requirements:
Minimum Requirements:
Education:
Matric
Experience:
Computer literate
Customer service experience
Sales experience essential (minimum 1-2 years)
Knowledge - skills / physical competencies:
Communication
Accuracy in handling cash

Attention to detail
Analytical skills
Problem solving and negotiation skills
Computer literacy
Strong administration skills
Ability to deal with irate clients
Behavioral qualities:
Ability to handle stress
Ability to listen
Customer focus
Honest
Dedicated
Team player
Key performance Areas:
Consumer satisfaction
In branded store:
Accountable for cash and stock
Accountable for sales and meeting sales targets
Accountable for stock shortages
Provide consumer advice and education / share product knowledge
Manage stock in store
Management of shortages
Obsolescence
Promotional stock merchandising
Manage operations in store
Warranties
Customer cell phone repairs (where applicable)
Returns
OBF's
Identify issues and resolve
Maintain company's policies and procedures
Conduct actual system transactions e.g. Activations, suspensions, migrations etc.
Relevant paperwork and documentation
General Customer service: turnaround time, queuing time, accuracy and productivity

Interested candidates are invited to forward their CV's and supporting documents, to debtorscpt@affirm.co.za
Subject Line- Customer Service Representative

Job id : , #73173, 43 views,

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