Customer Operations Administrator
Introduction
Reference: CPT002469-SM-1
My International Client in the Financial Services industry is looking for a Customer Operations Administrator to be based in the CBD, Cape Town office
Description
My International Client in the Financial Services industry is looking for a Customer Operations Administrator to be based in the CBD, Cape Town office
Function: Customer Service and Operations
Reports to: Site Head of Customer Service and Operations
Purpose: To provide general administrative support to the UK and ZA operational teams in terms of communication, recognition, people engagement and financial administration.
Key Accountabilities
Events
Support Communication within Operations
• Liaise with OPS Management teams regarding placement of articles and other opportunities for exposure via the In-house communication channels and tools.
• Manage the Operational communication calendar.
• Ensuring that all operational departments are supported with the relevant communication. (Consistently, timely and regularly)
• Supporting and facilitating the dissemination of information and communication within Customer Operations in collaboration with the Internal Communications Manager.
Operational Tasks
• Assisting with the organising of catering for the monthly partnership sessions.
• Assisting OPS Manager on an ad-hoc basis for any arrangements as requested.
• Maintaining stock counting and ordering of in-house stock items for Operational staff and managing stock reconciliations and accurate record keeping thereof.
• Process/Uploading quotes and invoices for all Operations related expenses and capturing expenditure onto Finance system (Fraxion).
General Qualifications and Competencies Education and experience
• Matric and or Tertiary education in relevant field, with specialisation in communication advantageous; Experience in administration, financial processes, calendar management, reporting, research collation and liaising with internal and external vendors;
• Experience with Finance systems advantageous;
• Must be able to work independently and be able to prioritise to manage the diverse requests and workload, and handle multiple assignments at once;
• Strong written & verbal communication skills;
• An outgoing personality with the ability to work with a broad range of people across our organization; Reliable self-starter who takes initiative and continuously strives to improve processes;
• A good working knowledge of Microsoft Office (Excel, Windows, PowerPoint, Outlook, Movie Maker etc.);
• Ability and willingness to take quality photographs of events and activities, as well as assist with the compilation of vlogs and other media related activities;
• Attention to detail, reliability and punctuality are imperative.
Apply Here http://bit.ly/2nS58IU
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