Customer Advisor

🗏Job Type

Full Time

Capita SA , part of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality

Deliver a quality service to all customers to ensure customer and client satisfaction

Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

Knowledge and Experience

Matric with English as a first language
A clear credit and criminal record
Minimum 12months unbroken Call Centre Customer Service Experience
Ability to speak, read and write fluently in English
Customer focused
An enthusiastic, positive and motivated outlook
Good communication skills both written and verbal
Both customer and quality focused
Previous experience of dealing with customers via telephone
Work towards individual and team targets\
Monthly basic salary + Shift Allowance

Up to R550 per month just for working weekend shift

Earn up to 20% of your basic salary as a performance incentive (based on KPI’s)

Baseline Staff benefits:

Free Transport is provided and is available for shifts that end at 7pm onwards.

Free Medical Aid (Primary Care) is provided.

Shift allowance

Performance bonus

Maternity benefits

Please send your updated CV or a professional voice note via whats app expressing your interest in the position 0817938675. Please reference the voice note with Online Shopping

Please follow the below link

http://bit.ly/2Rp9Qio

Job id : , #74947, 13 views,

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