Channel Account Manager at iSmart

🗏Job Type

Full Time

About the Position

iSmart (Pty) Ltd, based in Cape Town is growing fast and is looking for an additional Channel Account Manager to join the team.

The successful incumbent will be an energetic and driven as well as a dynamic thinker, enthusiastic, professional and sales orientated and who will partner with & ensure the long-term success of the relationship between our service providers and the business.

The role includes sales, support, operational assistance, planning & continuation, training identification & implementation.

This is a front facing role that provides exemplary levels of support telephonically, via email and in a face to face environment. A positive and can-do attitude is mandatory and a solution-focussed individual will thrive in this fast paced environment.

The role requires adhoc travelling nationally.

Minimum Requirements

Matric/Grade 12 -Senior Certificate (or equivalent)
Completion of, or studying towards, Bcom qualification with certificates in collection and/or credit risk management will be a strong advantage.
Experience:

3 Years' experience in a soft/pre-legal collections environment.
Previous management experience within call centre environment
Competencies (Knowledge/skills):

Proficiency in the NCA, Magistrate's Court Act, DCA and related regulatory acts and guidelines.
Working knowledge of credit and collections systems and processes.
Out of the box" thinker - ability to identify creative strategies to improved performance.
Strong communication skills - both written and verbal.
Excellent organisational and planning skills
Analytical thinker - understands the importance and impact of decisions.
Ability to work quickly and accurately, on an independent basis.
Results/Target driven mind-set.
Strong leadership skills
MS Office Suite - Word, Excel, PowerPoint, Outlook.
Strong financial skills
A proactive team player
Able to manage conflict
Ability to listen and actively provide feedback
Main duties: (list not exhaustive)

Daily, Weekly and Monthly management of all soft and pre-legal collections matters.
Daily management, escalation and control of portfolio irregularities.
Maintaining and enhancing all internal quality standards.
Overall responsibility for ensuring the timeous resolution of customer queries relating to non-performing accounts.
Analyse and interpret collections data and recommend improvement initiatives in the credit cycle.
Continuous feedback to senior management regarding the credit granting cycle to assist in the improvement of credit granting decision making.
Participate in additional or related projects as delegated from time to time.
Hiring and managing members of the team
Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes
Assisting in formulation of specific collection objectives and achievement of same
Working closely with Head of Operations to respond to credit and collection concerns
Meet or exceed Internal Collections Key performance Indicators through effective management of People, Processes, and Technology within operating budget
Ensure that resources are adequately trained, developed and supported
Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and support staff
Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources
Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget
Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices
Administrative process are implemented to enable smooth running of department
Monitoring and performance management of daily production
Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies
Compile and produce relevant reporting and analysis in order to maximize results
Ensure staff are led and managed optimally and Performance Management applied consistently
Coach and mentor staff
Desired Skills

see body of advert
Desired Qualification Accreditation

Degree
About The Employer

iSmart, one of several successful businesses within the Digicall Group, has been operating in the mobile industry within South Africa since 2004. Initially, the business white-labelled outbound campaigns on behalf of Autopage and MTN.

More recently iSmart has been responsible for running SmartMobile campaigns, including, but not limited to, the launch of a MVNO. Oubound sales agents have worked with iSmart for over 11 years, offering you great products at a fair price.

iSmart has created a vibrant, dynamic and service-orientated business. The team's dedication to training and on-going improvement enables iSmart to provide a reliable service to customers and suppliers alike.

iSmart is committed to continually exceeding your expectations.

The employer reserves the right to withdraw this vacancy at any time.
Please submit your application by submitting an updated CV.
Further communication will be limited to shortlisted candidates.
Only the most suitable candidate(s) will be selected and shortlisted for interviews.
If you have not received a response from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
The company is guided by the principles of Employment Equity.
Candidates with disabilities are encouraged to apply and an indication in this regard will be appreciated.



Apply Here http://bit.ly/2G5KJHC

Job id : , #71402, 11 views,

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