TELKOM CALL CENTRE AGENTS NEEDED
TELKOM CALL CENTRE AGENTS NEEDED
Industry
Banking
Location
Salary
R6500/ R8000 per month
Post on
Application Closing date
30 July 2015
2015
Introduction
Requirements
KNOWLEDGE AND SKILL REQUIREMENTS_____ Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience._________ SKILLS AND ABILITIES:__ Clear verbal communication, written communication, and reading comprehension in English Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email) Basic use of standard office equipment (i.e., telephone, computer) Strong interpersonal and customer service skills Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Ability to prioritize work to meet deadlines and productivity goals Ability to work under pressure and cope with stress effectively______ PHYSICAL DEMANDS__ Must be able to sit in a chair for extended periods of time Must be able to regularly speak and hear via telephone headset Must be able to regularly type on a keyboard and use computer mouse.
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