SPECIALIST: CUSTOMER VALUE MANAGEMENT CHANNELS (CONTRACT POSITION FOR 18 MONTHS) (180830-2)

🗏Job Type

Full Time

Job Title Specialist: Customer Value Management Channels (Contract position for 18 months)
Business Unit Consumer and Small Business
Service Organisation Customer Value Management
Division/Section Retentions
Number of Positions 1
Job Type Classification Contract
Region Gauteng
Location - Town / City Centurion


Core Description
Responsible for managing the relationship, operations and performance between CVM Retentions and the outsourced call centres. This position will manage the partner SLA's and KPI's as well as drive Retention & Campaign initiatives to the various call centres. The incumbent will be responsible for the implementation, execution and results of various retention projects. The incumbent will be responsible for all people, process and system changes between Telkom and the call centres. Acts as the custodian and single point of contact of Telkom CVM retentions and campaigns.

Competencies

FUNCTIONAL KNOWLEDGE:
Commercial, Analytical Thinking and Decision-making; Customer Retention & Loyalty; Sales-oriented Call Centre Management; Telecommunication Industry (mobile, fixed and FMC); Legal & Regulatory Frameworks; Operational Planning/ Excellence; Channel operations; Change/ Stakeholder Management; Translate strategy into tactical & operational planning; Project Management; Communication & Report Writing; Presentation Techniques; Continuous Improvement; Customer Centricity; Decision Making; Marketing Techniques; Multi-tasking; Process Management; Relationship Building Team leadership & Staff Management
FUNCTIONAL SKILLS:
Communication (written, oral); Stakeholder management; Change management; Lobbying; Negotiation; Change Management; Influencing Techniques/Visionary thinking; Networking; Planning, Organising & Execution; Problem Solving; Research management; Business analysis
ATTITUDE/LEADERSHIP COMPETENCIES:
Drive for Results; Creative, strategic thinking; Communicating with Impact; Opportunity driven; Strong interpersonal skills; Team work; Values aligned to Telkom's values (CHART); Initiative; Influence


Qualifications
Relevant degree/ diploma in Marketing, Business/ Commerce or any related qualifications (NQF level 6). with 5 years experience in marketing and/or Customer Relationship Management with a minimum of 3 years in a supervisory position. 4 years Telecommunications experience (advantageous).

Experience
5 years experience in marketing and/or Customer Relationship Management with a minimum of 3 years in a supervisory position. 4 years Telecommunications experience (advantageous).

Special Requirements
A passionate executive and skilled communicator who can articulate both the Telkom vision and market position in a clear and compelling way that immediately generates excitement, enthusiasm and a commitment to team members, peers and external partners. Customer orientation with the ability to establish and maintain an on-going partnership with senior business leaders. Ability to lead and inspire his/her team and succeed in a fast changing and highly competitive market, keeping the team focused on breakthrough strategies and tactics to best leverage the available budget.
Executive presence and credibility; with a focus on unquestionable integrity and management skills that allow for instant credibility with employees, peers and both internal and external customers.
Valid driver's license, willing to travel, working overtime.
Excellent analytical and logic reasoning ability.
Knowledge of Telkom CRM & Billing systems (advantageous)


Apply Here http://bit.ly/2Oji3yy

Job id : , #71698, 19 views,

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