Field Services Consultant-Vodafone

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.



We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.

We have the below vacancy available in our Organisation:

The H Band Field Services Consultant role is based within Consumer Business Unit - KZN

Your responsibilities will include:

Drive sales and the uptake of Vodacom Products and Services across segments and channels in order to achieve sales targets or key channels in the county. Manage and maintain the relationship with respective trade and channel partners, the internal organisation and suppliers.



Key accountabilities:



Drive growth in sales, revenue, market share and leadership, TNPS, and NPS and achievement of targets and KPI’s across segments and channels Implement and ensure success of new products, services, and projects and identify key opportunities to drive product and project awareness and price transformation



Adhere to weekly visits and monthly call cycles• Support operators with day-to-day running of the business - manage the look-and-feel, merchandising, staff training and customer experience



Identify strategic marketing events to maximize profitability for area of responsibility, facilitate promotions, presence branding and recommend ATL marketing opportunities



Implement and manage recovery plans for underperforming stores



Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementationof the sales strategy, projects and general management, e.g. MSI.



Monitor competitor activity and ensure gap closure through the development of competitoractivity plans Expand pop-up store locations opportunities (move the function from Marketing Specialist to FSC)


Apply Here http://bit.ly/2MB99wb

Job id : , #68800, 128 views,

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