Engagement Manager

Location:
Johannesburg

Job Description:
Compuscan, is a leading business in the provision of services of where Data, Analytics and Insights are a common thread in our multiple lines of business. Our credit bureau and information services businesses have a position available for a Engagement Manager.

Purpose Of The Role:
Engagement Managers ensure the retention and growth of allocated clients. The deployment and application of key practices, deliverables, and actions to ensure productive relationships that grow both the clients and CSH business

The success of the Engagement Manager is measured in terms of delivery of all aspects of the ‘Engagement Management: Definition, Roles and Responsibilities’ document. This position reports to the Head of Engagement Management and is a key role in the success of CSH Strategic Consulting and Engagement Management strategy. (SCEM)

Key Requirements:
Recognised Bachelor’s Degree
3 – 5 years Credit Risk or Credit Bureau experience in Financial Industry, Retail or Insurance

or
3 – 5 years Project Management/ Client Management/ Campaign Management
Analytically and detail orientated
Proven track record of driving delivery through operational teams. Must be passionate about client delivery.
Action oriented, self-starter that is comfortable to operate without constant supervision
Strong Communication Skills (written and verbal) – across various levels (e.g. business, technical, executive)
Key Competencies:
To ensure the retention and growth of allocated clients.
Ensure that CSH has a clear understanding and alignment to client objectives, challenges, strategies and tactics.
The deployment and application of key practices, deliverables, and actions to ensure productive relationships that create value for customers and CSH.
Draw up and maintain active, up-to-date Account Management Plans that describes initiatives to deliver on the account.
Perform and maintain regular client engagement and account analysis to maximise revenue generation opportunities and mitigate/minimise risk on existing business.
The development of key relationships within all stakeholder areas of our client’s business, from operational to strategic level.
The development and implementation of financial forecasting and monitoring of each allocated account.
The development of delivery plans and the alignment to internal capacity.
Operational lead of ‘Business as Usual’ deliveries, to prioritise and ensure quality deliverables are implemented as promised.
Drive continuous improvement in all key customer engagements.
The ability to identify new opportunities or expand relationships within existing projects to build on current revenue streams.
Owns integration of relevant internal delivery teams to ensure customer focused delivery
Implement and monitor client SLA’s for services in conjunction with specialist teams within CSH
Stay updated with latest industry developments and ensure implementation of relevant procedures


Apply Here http://bit.ly/2nNcLAr

Job id : , #69844, 4 views,

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