Customer Response Centre Supervisor

RMS STAFFING can offer support across a range of positions from junior level to executive management.
Our Client, a National Fleet Services Company, based in Gillitts, seeks a Regional Supervisor. This position will be a supporting role to the Regional Branch Manager allowing for smooth, efficient and focused customer service.


Responsibilities:
• Management of departmental teams and quality of their workload.
• Management of processes and efficiency within all areas of the department.
• Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 hours of the complaint.
• Training of regional staff in the department.
• Manage and carry out disciplinary matters in the departments in conjunction with the HR department.
• Analysis of employee customer call quality within the department.
• Maintenance and upkeep of mailboxes affiliated to the department.
• Management and actioning of the CRM regarding the Service Level Agreements and Minutes of Meetings in conjunction with the Telesales department.
• Workload overflow assistance.

• Overall Customer Response Centre management assistance.
• Weekly briefings with the CRC General Manager.
• You may, from time to time, be required to assist with other tasks outside of these KPA’s.
Requirements:
• Excellent command of the English language.
• Excellent telephone and e-mail etiquette.
• Proficient is MS Office – primarily Word and Excel.
• Call centre supervisory experience would be an advantage.

Apply Here http://bit.ly/2nDMMLN

Job id : , #69164, 6 views,

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