Conversations Agent

🗏Job Type

Full Time

Job Summary:

Collect payment of outstanding policy premiums.
Retain cancelled and terminated members.

Key Performance Areas/Key Responsible Areas:


Collect payment of outstanding premiums
Conserve business
Resolve members queries
Manage callback schedule
Required Qualifications:

Matric Certificate.

Desirable Qualifications:

RE5.
MS Office Certificate.
Tertiary education (Financial industry).
Business writing certificate.

Required Experience:

Minimum of 1 years' experience in collections call centre environment
Experience in MS office suit or Libre office/open office

Desirable Experience:
2 years’ experience in collections environment.
2 years’ experience in general call centre environment.
Linux operating system experience.

Required Knowledge and Skills:


Excellent verbal and written skills.
Exemplary listening skills.
Interpersonal skills.
Time management skills.
Objection handling skills.
Problem solving skills.
Desired attributes.
Thrive under pressure.
Accuracy.
Team player.
Pro-active with the ability to use initiative.
Self-motivated.
Adaptable and flexible.
Honest, hardworking and humble.



Apply Here http://bit.ly/2JP9DNV

Job id : , #74606, 13 views,

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