Call Centre Agent / Telesales Consultant-AVI

ob Title:Call Centre Agent / Telesales Consultant

Company:CIRO

Site:CIRO Head Office

Location - Country:South AfricaLocation - Province:Gauteng

Location - Town / City:Bryanston

Job Type:Permanent

Company Profile

Ciro is currently recruiting for a Call Centre / Telesales Consultant. The successful candidate should have a completed Matric and at least 2 years’ experience in an in and outbound call centre role. We require an individual who has a passion for sales, building and maintaining good relationships and is able to handle pressure in a calm, composed manner. You will be based in Bryanston and report directly to the Customer Service Support Manager.





Duties & Responsibilities

Answer phones professionally

Respond to customer enquiries and provide first call resolution

Research required information using available resources

Handle and resolve customer complaints

Provide customers with product and service information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary



Telesales

Responsible for total territory management by ensuring customer call cycles contact details are correctly loaded

Advice customers of related price increases, relevant promotions and specials

Capture customer orders accurately in a proficient manner

Promote and Sell full range of products

Communicate out of stock products to customers

Communicate out of stock and stock requirements to the correct channels internally

Escalate unresolved queries to Manager, providing details and actions taken

Be knowledgeable of distribution operational procedures and policies



Target Achievement

Monitor service level report daily

Monitor orders vs stock availability and manage demand correctly

Monitor call lists vs strike rate on a daily basis

Use deals provided by key accounts to sell

Manage process of sell in prior to price increases

Address all pricing and delivery issues

Sell in new lines and increase the basket



Competencies

Deliver customer service

Analyse and solve problems

Communicate clearly

Work well with others

Remain composed and resilient



Experience Required

Minimum of 2 years' call centre experience is essential

Must have a strong background in inbound and outbound (sales, assisting customers with queries, customer call cycles, etc.)

FMCG industry experience is advantageous


Minimum Qualifications Required

Matric, Grade 12 or an equivalent


Knowledge Required

SAP or MFG Pro knowledge

Proficient in MS Office (Excel)


Apply Here http://bit.ly/2sQKBXh

Job id : , #68438, 90 views,

« MiWay needs top performing Sales Agents for VAP sales!Service Desk Agent-Bytes System Integration »