Sales and Service Consultant E

🗏Job Type

Full Time

about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
experience and qualifications
Minimum Requirement: NQF 4 Qualification
1- 2 years related experience
Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification
An appropriate recognised business Diploma or Higher Certificate at, NQF level 6
FAIS – Yes
additional requirements
There are no additional requirements associated with this vacancy.
responsibilities

Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct themselves in an ethical manner at all times
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Identify and sell/cross sell products aligned to customer needs
Maximize channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience


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Job id : , #75470, 60 views,