Manager Branch - Phutaditjhaba-Barclays

The purpose of the role is to lead a Retail branch in driving and delivering exceptional business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.
Key responsibilities
Take complete ownership of and accountability for the branch as a stand-alone business
Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise
Understand and implement local market strategies to maximise opportunities and business profitability. Use market intelligence to meet and exceed the market needs.
Compile and communicate an effective action plan for the branch which is understood and actioned by all staff
Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual
Monitor performance metrics
Lead performance dialogues with branch team
Lead problem solving with branch team on how to improve sales performance
Take ownership of annual sales plan
Lead and take ownership of campaign objectives and specificities
Take part in sales activities and promote a culture of sales proactivity
Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level

Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
Identify opportunities for branch team to grow the business based on local market opportunities
Live the Values through visible demonstration of required behaviours
Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)
Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact
Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose and values of the organisation
Drive customer focused behaviour in the branch by role modelling great customer service
Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded
Be the local face of Absa by being visible and available in the branch and the community
Develop the external market and community profile needed to maximise local marketing opportunities
Link community initiatives to both business opportunities and colleague events
Promote community agenda within the branch
Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
Perform people management functions, including but not limited to:
o workforce and recruitment demand planning
o recruitment
o talent management and succession planning
o mentoring and coaching
o management of discipline and grievances
o performance development
o reward and recognition management
o training and development
Review and update the branch organisation structure regularly
Competencies
Deciding and initiating action
Leading and supervising
Working with people
Relating and networking
Persuading and influencing
Planning and organising
Entrepreneurial and commercial thinking
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Essential/Basic Qualifications
Minimum requirements
B. Degree: NQF level 7 qualification
RE5 level 1 Regulatory examinations passed

One year under supervision in a FAIS role completed
Post Graduate qualification preferred
5-8 years' retail banking experience that includes management responsibilities, strong team leadership & risk management
Multiple branch / location management experience is preferred
Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record
Preferred requirements
Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status
General
The appointment will be made in line with the Absa Employment equity strategy


Apply Here http://bit.ly/2LgRrwq

Job id : , #70210, 51 views,