Inbound Consultant & Call Centre Agents
Job Status: Active โ
https://mail.jobking.co.za/77596
๐- Phone : 0613837071
๐Job Type | Full Time |
๐ฐSalary | 9500 |
We are looking for a Inbound Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication โscriptsโ when handling different topics
Identify customersโ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements;Grade 11-12
NO experience in a customer support role
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
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